Compatibility

This page provides BlueMind compatibility information with web browsers, third-party software and mobile devices. It includes a review of tested and verified devices as well as known issues with some devices or operating systems.

If your device is not listed here, please let us know.

Web Browsers

BlueMind supports the following web browsers. Using the latest version available is always recommended:

Browser	Minimum Version
Firefox	last ESR
Chrome	latest version
Safari	14
Microsoft Edge	latest version

Thunderbird

BlueMind supports recent versions of Thunderbird, specifically since version 57.0.

Regardless, we recommend that you install updates as they become available so that you can enjoy its creators' and contributors' upgrades and features.

Outlook

This section documents the use ofOutlook in MAPI, so without connector.

Supported versions

The Outlook versions supported by BlueMind are :

• Outlook 2021
• Outlook 2019
• Outlook 2016
• Outlook 365
  • This version evolves continuously with Microsoft 365. It is not controllable, and may therefore temporarily present 365-related specificities that may impair its use with BlueMind. Its use is therefore not recommended.
• Outlook Mobile (see Mobile Devices)

The following Outlook versions are not supported :

• Outlook 2013
  • Given Microsoft's end of support for this version since April 2023 and the specific constraints associated with this version, BlueMind cannot guarantee optimal operation of Outlook 2013. Although the system continues to function on the whole, problems may arise which we are unable to resolve. To ensure an optimal and secure experience, we therefore strongly recommend migrating to a more recent and supported version of the software.
• Outlook for macOS

:::caution Updates

Whatever the version, Outlook must be kept up to date via Windows Update.

:::

Unsupported Features

Configuration
Mode hybride caché / en ligne	Compte configuré pour télécharger les éléments vieux d'un certain temps (ex: 1 mois). Recent data is downloaded and accessed locally, while older data is accessed directly online. Recommendation/Workaround : Use Offline mode
Messaging
Détachement des pièces jointes dans les emails	Joindre à un email et détacher des fichiers sur un espace de partage de fichiers.
Rappel de messages	Annuler l'envoi d'un email et le supprimant de la file d'attente d'envoi du serveur ou en le supprimant ou remplaçant le corps du message par un message de notification si déjà délivré dans les BAL des utilisateurs.
Partage de dossier email ↳ Prévu dans BlueMind 5	Partager un seul dossier de mail et pas toute sa BAL. Recommendation/Workaround : Ask the administrator to set up a shared mailbox for the relevant users
Filtres ↳ Prévu dans BlueMind 5	Le support des filtres d'Outlook est partiel. Recommendation/Workaround  : Use server rules in the user's BlueMind preferences
Réponses automatiques différentes selon le destinataire	BlueMind ne propose pas de différencier les réponses automatiques selon que le destinataire soit interne ou externe à l'organisation. Automatic replies configured from Outlook apply to all recipients, even if they are configured in the "Within my organization" tab
Calendar
Pièces jointes aux événements	L'attachement de fichiers à des événements de calendrier est supporté dans les versions 2016 et supérieures.
Trash
Restaurer un élément autre qu'email	Restauration d'un rendez-vous, contact, etc. placé dans la corbeille

Mac OS X

The CardDav and CalDav protocols are currently verified with native Mac OS X clients only and preferably an up-to-date OS. Given this standard's permissiveness, we are unable to guarantee that it will work properly with other clients using this protocol.

Mobile devices

The EAS protocol used is a standard; however, it is possible that some devices may malfunction, due to overrides added by manufacturers or operators. When this is brought to the attention of our teams, and we are able to test the model with the problem, a corrective action can be taken.

Compatible applications

Each application offers its own specific features, depending on the device manufacturer and OS (e.g. access to shared calendars on IPhone/IPad and certain Samsung Android smartphones and tablets).

ActiveSync synchronization provided by BlueMind is compatible with the default applications: Email/Gmail on Android (name depending on model and version) and Mail on iPhone. These are the applications to choose.

Although supported, BlueMind does not recommend the Microsoft Outlook application for mobile (formerly "Outlook.com"), because when this is configured on a smartphone, BlueMind identifiers are transmitted to Microsoft, which will store the user's data (e-mail, calendar, etc.). Stored data is then synchronized with the Microsoft Outlook application for cell phones (Microsoft acting as a proxy between BlueMind and the application).

Android

BlueMind works on all Android versions, from version 4.4.2 or above, preferably using the latest version or update offered by the manufacturer or the mobile phone carrier.

Known limitations
Affichage multicalendriers	Android ne permettant pas de visualiser les différents calendriers au moyen de couleurs différenciées, l'affichage des calendriers partagés n'est pas possible par défaut, seul l'agenda de l'utilisateur apparaît et est fonctionnel. However, it is possible to enable this feature to integrate it with a third-party app: Multicalendar on smartphones. Note : This applies only to the user's calendars (default calendar and secondary calendars); shared calendars (domain or user calendars) will not be visible even after enabling this feature.
Pas de synchronisation du dossier Brouillons	La synchronisation des brouillons est disponible via ActiveSync depuis la version 16 du protocole. As BlueMind implements version 14, drafts cannot currently be synchronized.
Huawei	L'application de calendrier native de Huawei présente des problèmes, notamment des suppressions intempestives de rendez-vous. Until Huawei fixes the issue, we recommend that you not use it and use the Google Calendar application which is available on devices and works properly.
Tâches	La gestion des tâches n'est à l'heure actuelle disponible que sur les appareils Samsung, via l'application du constructeur (nommée SPlanner, Samsung Calendar ou Calendrier selon les appareils et la langue configurée).

iPhone, iPad

All iPhones and iPads running on iOS 9.3.5 and above have been tested and are supported, without restriction, but we still recommend that you use the latest version available for your device.

Known limitations
Limitation de la synchronisation dans le temps	Pour des raisons de performances, la synchronisation des messages est limitée aux 30 derniers jours, même dans le cas où l'option "tout synchroniser" est sélectionnée sur l'appareil.
Pas de synchronisation du dossier Brouillons	La synchronisation des brouillons est disponible via ActiveSync depuis la version 16 du protocole. As BlueMind implements version 14, drafts cannot currently be synchronized.

Windows Phone

BlueMind works on all Windows Phone versions from version 7.10 (Mango, September 2011).

Known limitations
Affichage multicalendriers	Pour des raisons de performances, la synchronisation des messages est limitée aux 30 derniers jours, même dans le cas où l'option "tout synchroniser" est sélectionnée sur l'appareil.
Pas de synchronisation du dossier Brouillons	La synchronisation des brouillons est disponible via ActiveSync depuis la version 16 du protocole. As BlueMind implements version 14, drafts cannot currently be synchronized.