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Version: 4.9

Sending messages

Creating a message​

  • To send a new message, click at the top of the left column or in the composer.

    note

    Pour créer un message dans une nouvelle fenêtre, cliquer sur le bouton "Nouveau message" tout en appuyant sur Majuscule ou cliquer sur le bouton "Nouveau message" puis sur l'icône "Ouvrir dans une nouvelle fenêtre"

  • Pour répondre à un message ou le transférer : utiliser les commandes en haut à droite du message

    :::tip Transfer as attachment

    To transfer a message as an attachment, use the "Other" menu in the top right-hand corner or the toolbar menu.
    For further details, see Add attachments

    :::

  • To compose a new email from an existing email and resend or forward it:
    Open the email, go to the "More" menu above the email or in the controls at the top right, then select Edit as New Email:

    After selecting one of these actions, the BlueMind mail app composer opens on the right side of the interface:

  • : the main toolbar shows the actions available for the current message - send, attach, save as draft, remove or display the "From" field

  • : this area shows the address fields (From, To, Cc, Bcc) as well as the subject field

    note

    Le champ «À» permet de saisir le ou les destinataires principaux du message
    Le champ «CC» (« Copie Carbone ») permet d'ajouter des destinataires en copie
    Le bouton «CCi» (« Copie Carbone invisible ») permet d'ajouter des destinataires en copie cachée

  • Attachments: this area displays attachments to messages. It can be collapsed or expanded to show more or less file information.

  • the message editing area

  • : In addition to the registration information, this area features a set of the main action buttons for intuitive and easy access: on the left are the buttons to send and delete the email; on the right, you’ll find options for formatting, adding attachments, and a menu for additional actions: add a signature, use a template, display the “From” field, and request read/delivery receipts.

tip

The width of the composer is adjustable by dragging the divider between the composer and the email list

Choosing recipients​

The recipient(s) of the message are added to the To, Cc or Bccfields.

note

The "To" box is for the main message recipient(s). The "Cc" ("Carbon copy") box is for adding other recipients as for reference The "Bcc" ("Blind carbon copy") box is for adding recipients whose address will be hidden from other recipients

By default, the TO field is selected. Click on Cc or Cci to add recipients. The field is then displayed in blue.

Recipients can be added directly to the fields or selected from address books.

Adding recipients in To, Cc or Bcc fields​

To add a recipient, enter the first few characters. The To, Cc, and Bcc fields offer suggestions from all contacts saved in the user's personal address books and in the Directory.

Suggestions are ordered based on a relevance score.

:::info The relevance score

A contact's relevance score depends on when the address was used. Thus, for two contacts to whom the same number of messages have been sent, the one most recently used appears first in the list of suggestions.
To reset the relevance system, go to the mail app settings: Preferences - Mail App - Advanced and click "Reset"

:::

→ Click on "x" to delete an address from the suggestion list. The address remains in the list but is no longer visible.
→ Click "Expand Search" to view the hidden addresses. → Click on the desired contact (or type Enter) to validate add recipient

To enter a new address, type (or copy/paste) the e-mail address and confirm with Enter or a separating character (space, comma, semicolon, etc.).

:::tip adding multiple email addresses

It is also possible to copy/paste several e-mail addresses at the same time. BlueMind automatically detects different addresses.

:::

As soon as an e-mail is sent to an unknown address, the contact is automatically added to the "Collected contacts" address book.

Search and select recipients​

BlueMind also allows you to search and select one or more recipients in the user's address books without leaving the messaging system.

To do this, open the contact selector by clicking on the desired field To, Cc, or Bcc

In the contact selector, select the address book, then check the desired contact(s)

Note: Type the first few letters of a contact's name in the "Search" box to find it more quickly

It is also possible to select a group of contacts. To do this:

  • check the first contact of the set
  • hold the Shift key
  • Click on the row of the last contact in the list (do not click on its checkbox, as that only allows a single selection)
    Note: To deselect a contact from the list, click on the row while holding down the Ctrl key.

Once the contacts are selected, click on Done.

The selected contacts then appear in the To, Cc or Bcc field.

Displaying contact details​

Once you've added a recipient, you can view all their contact details by clicking on them. See View a Recipient's Contact Information for more information.

Adding a group contact​

BlueMind allows you to send messages to a set of contacts using distribution lists, groups with or without email addresses, and shared mailboxes.

These types of contacts can be added to the list of recipients in the same way as any other contact, directly in the To, Cc, or Bcc fields or by searching for them in your address books. The shared mailbox, group or list is then displayed in the recipients list.

For shared mailboxes, the email is sent to the mailbox address

For distribution lists and groups without email addresses, the message is sent to all members of the list or group - including invisible members of the group.

For groups with an email address, the email is sent to the group's email address.

The + sign located in front of distribution lists and groups allows:

  • on hovering, to see the number of members and the e-mail addresses of shared mailboxes and groups with an address
  • by clicking on it, to replace the list or group with its members in the recipients. For example, this can be used to remove certain members.
    NB: Attention, in this case, invisible members and the email address of groups do not receive the message.
note

When saving an email as a template or draft:

  • distribution lists and groups without e-mail addresses are replaced by their members (visible only)
  • mail addresses of shared mailboxes and groups with addresses are retained
  • group members with an e-mail address are not saved
  • in the case of a large number of recipients, only the first line is displayed, indicating the number of additional recipients. Click on the numbers to display all recipients

Deleting a recipient​

To remove a recipient, click the delete icon next to their name:

Choosing the sender​

BlueMind lets you send emails from different email addresses or with different signatures without switching user accounts. To do this, simply display the "sender" field to select the desired identity.

Select identity​

To display the sender field, select the "Show 'From' Field" option from the "Other" menu:

tip

It is also possible to display the "From" field permanently. For more information, see the section on the page dedicated to Identity Management > Using an Identity.

Next, expand the list to select an identity from those created in the mail app preferences.

Write on behalf of a shared box​

Necessary rights​

To send a message with the email address of a shared mailbox, you need to :

Consequences for messages​

  • The email sender matches the name listed in the identity.
  • Sent emails can be stored in the user's "Sent Emails" folder or in the shared mailbox, depending on the option selected in the identity.

Writing to an external e-mail address​

Necessary rights​

To send a message with an external address (e.g. a personal address), you must :

Consequences for messages​

  • The email sender matches the name listed in the identity.
  • Sent messages are stored in the user's "Sent messages" folder.

Editing message contents​

The BlueMind messaging composer makes it easy to create HTML messages with enriched text, images, tables and links.

Editing text​

The formatting button in the toolbar at the bottom of the composer is used to show all formatting actions available: change font, color, underline, bullet lists, etc.

For quick edits, select the text you want to edit and use the actions that appear automatically:

:::info Default font selection

Each user can define the default font to be used when writing messages. To do this, go to the messaging settings: Preferences > Messaging > Writing messages and choose the desired font from the list:

:::

:::tip Additional font

Administrators can add a font to the domain to supplement the default fonts provided by BlueMind. The font will be made available to all users of the domain.

:::

To add a link, select the text and click on to open the pop-up window. Enter the link in the field 'Enter a link'. Once created, the link can be modified or deleted by clicking on 'Unlink'.

It is also possible to add a 'mailto' link to an e-mail address : in the field 'Enter a link' enter the syntax mailto:exemple@nomdedomaine.loc. It is also possible to specify the subject or add recipients directly in the link.
⇒ See the section on mailto links for more details on the mailto protocol and its support in BlueMind mail app.

Adding images​

To add an image to the message, click or use drag-and-drop to place the image directly into the message body. You can easily resize the image by clicking on it and dragging the blue corners with the mouse:

:::tip Attaching an image to the message

Please note that images can also be added as attachments. :::

Adding tables​

To insert a table, click on or copy an Excel, OpenOffice or LibreOffice table directly into the message body. You can then add rows and columns by clicking the icons with a + and remove them by clicking the icons with an x:

:::info composer display

The state of the composer's width and the display of the formatting action bar will be preserved and displayed identically when reconnecting to the mailbox

:::

Editing a draft​

Messages being edited are automatically saved as drafts.

To find them and resume editing later, go to the Drafts folder in the folder list:

When conversation mode is enabled, the email list indicates that an email in the conversation is saved as a draft:

note

The draft is only shown in the message list if you reply to a message in the conversation. If the draft concerns a forwarded message, this is not shown, as it is not considered part of the conversation.
In any case, drafts are available in the "Drafts" folder.

To edit the draft from the conversation thread, click the icon and then make the desired changes using the action bar.

tip

To edit the draft outside of conversation mode, click on .

To delete the draft from the conversation thread, click on the icon

Using templates​

You can save a message as a template for future use, as often as you like.
The email will be saved in the Templates folder in the folder list:

To write a message from a template, there are two possibilities:

  • Create a new email, then use the "Use a Template" action in the action bar at the bottom right of the composer:
  • Open the template in the Template folder, then click "Edit as a new email" in the "More" menu:
info

Once the new email has been sent, the template will still be available in the "Templates" folder.

To edit or delete a template, go to the "More" menu in the action bar above the email and select the appropriate option:

Adding a signature​

:::caution Signature placement

When a corporate signature is set and applied to the message, the personal signature will be deleted.

For more information, see the section below: Using a company signature.

:::

To add a signature to an email, use the "Insert My Signature" action in the action bar at the bottom right of the composer :

To automatically add a signature to emails, go to Settings: Preferences - Mail App - General - Signatures and check the "Add signature automatically" option:

:::info Signature Management

BlueMind lets you create multiple signatures, each associated with an identity.

For more information, see the Manage Account Identities page.

:::

Using corporate signatures​

When a company signature is enabled by the administrator, the "Add my signature" option is not available. An alert telling you that an organization-wide signature has been added is displayed.

La signature d'entreprise ne peut pas être modifiée. Cependant, l'administrateur peut la paramétrer de façon à pouvoir être déplacée par l'utilisateur dans les messages - comme indiqué lors du survol de la signature.

To move the signature, simply drag-and-drop it: click the signature and slide it to the desired location in the message body.

The administrator can also configure company signatures so that they automatically adapt to users' different identities.

For example, here, the signatures differ depending on whether John Smith is writing on his own behalf or on behalf of the shared mailbox of the documentation department:

:::info Integration with Other Client Software

In the old BlueMind webmail as well as in third-party client software (Thunderbird, mobile apps, etc.), to move the company signature, add these markers to your personal signature:
+=-=+=-=+
my signature
+=-=+=-=+

If a moveable signature is applicable, these 2 markers will be replaced with the corporate signature.

:::

Requesting delivery receipts or reading confirmations​

Types of Defendants​

An acknowledgement of receipt is issued by the server receiving the message, certifying that the message has arrived on the server and has been deposited in the recipient's mailbox.

A read confirmation is sent by the recipient himself, attesting that the message has been opened, but not guaranteeing that he has read the message content.
Unlike acknowledgements of receipt, read confirmations are left to the discretion of the user: the recipient can choose to send read confirmations systematically and automatically through his client software, or choose to send them manually when a message is read. Therefore, the lack of a read receipt does not mean that the email has not been read.

Unitary Request​

To request an acknowledgement of receipt or a read confirmation for a message in progress, use the menu at the bottom right of the dialer:

The 2 types of charge can be cumulated:

Delivery receipts and read confirmation requests received in this way are presented by BlueMind with an insert clearly indicating the status of the message, followed by the receipt message itself:

Accusé de réceptionConfirmation de lecture

Note that :

  • attachments correspond to the standard header files for this type of message
  • the acknowledgement message is sent by the interlocutor's server, so its presentation and content may vary from one recipient to another

:::tip Find the original message

In the sidebar, clicking on the indicated item opens the original email:

:::

Systematic request​

To enable automatic requests for delivery receipts or read receipts for all outgoing emails, go to Preferences > the "Mail App" section > the "Delivery Receipts and Read Receipts" section, and enable the desired type(s) of request:

:::info Save preference

Activation and deactivation are instantaneous and automatic, with no need to save preferences.

:::

To learn more about responding to requests for delivery receipts in BlueMind, visit the View Emails > Send Delivery Receipts page.

Enabling mailto links​

A mailto link is a link added to an e-mail address. Clicking on the link opens a new message in the user's e-mail application, with certain fields pre-filled. For example:

  • the link mailto:exemple@nomdedomaine.com opens a new message with a pre-filled "To" field
  • the link mailto:exemple@nomdedomaine.com?subject=Hello opens a new message with pre-filled "To" and "Subject" fields.
    ⇒ See mailto syntax for more details.

BlueMind's mail app lets you create mailto links in emails and can be used to send an email from any page in your browser:

To do this, activate the option in your e-mail settings: Preferences - Mail - General - E-mail links

  1. Click the link to enable the option:

  2. Autoriser l'utilisation de la messagerie BlueMind dans les préférences du navigateur utilisé :
    → sur Firefox autoriser l'ajout d'application dans le bandeau qui s'affiche. Next, after clicking on an "mailto" link, select the BlueMind app to open it.

    💡 By checking "Always use this app to open mailto links," BlueMind becomes the default mail app

    → sur Chrome autoriser l'ouverture des liens dans la popup qui s'affiche puis, dans la barre d'adresse de la messagerie BlueMind cliquer sur et choisir 'Autoriser' et valider pour appliquer ce choix par défaut pour tous les liens :

    If the icon doesn't appear in the address bar, follow the procedure "Open Chrome links in Gmail" replacing Gmail with BlueMind messaging:

    • go to the Chrome menu on the right of the address bar and open Settings
    • go to Privacy & Security -> Site settings -> expand Additional permissions -> Protocol managers
    • cocher l'option "Les sites peuvent demander à gérer des protocoles" et vérifier que BlueMind est bien dans la liste des sites "e-mail"
    • Go back to the BlueMind mail app tab, click on in the address bar, and then select "Allow."

    → Safari does not support mailto link management

Find out more​