Appearance of hprof files on the BlueMind server
In case of a Java service crash on a BlueMind server, hprof files are created. Hprof files are memory profiling files. These files are useful to BlueMind as they can help identify performance problems involving memory usage and inefficient code.
Reporting the presence of hprof on the BlueMind server
In case of presence of .hprof files on the BlueMind server, it is strongly recommended creating a ticket to report it to BlueMind R&D:
- Select the most recent hprof file and upload it to a share space
- Create a Support ticket and insert the download link
If other hprof files are present, create a ticket for each hprof of different size: those of the same size probably correspond to the same Java service.
Once tickets have been created and files shared via support tickets, delete all hprofs.
Monitoring hprof creation
It is strongly recommended monitoring the creation of these files, which correspond to a Java service crash. To do this, consult the documentation Monitoring.