Out-of-Office Auto-Reply
If you're away from the office or unable to use your email, you may set up an automatic reply or have all messages forwarded automatically.
Enabling auto-reply
To set up auto-reply, go to your mail settings: Preferences - Webmail - General - Automatic reply and check the option "Activate automatic reply".
Complete the fields:
- Subject (mandatory): message subject
- Message (optional): message body
- Start and end dates (optional)
- if no start date is specified, auto-reply is enabled as soon as you save the new settings
- if no end date is specified, auto-reply remains enabled until you edit your settings and disable auto-reply
Once your settings are saved, when you receive a message, a reply is sent automatically to the sender.
When you disable auto-reply, the latest settings are saved and can be retrieved when you enable it again.
Only one auto-reply is sent to the same person (email address) for every 3-day period.
If you disable and enable auto-reply again within that period, without modifying the subject or the message contents, people who have already received an auto-reply will not receive a new one, the 3-day countdown will resume where it had stopped.
For example:
- you enable auto-reply
- you get an email from user B on day D. An auto-reply is sent to user B and the 3-day countdown starts
- you disable auto-reply on day D+1
- you receive a new email from user B. No auto-reply is sent
- you enable auto-reply with the same settings on day D+2
- you receive another email from user B: auto-reply considers this to be D+2, therefore no automatic message is sent.
Forwarding incoming messages
This section lets you forward all incoming messages to one or several addresses - internal or external - while keeping a copy in your inbox.
To enable auto-forward go to your mail settings: Preferences - Webmail - General - Email forwardings and check "Forward received messages to"
Start typing recipients' addresses - autocomplete will suggest addresses from all your address books (directory, personal address books, etc.) - and choose whether you want to keep copies of the messages received or not.